Refund policy

Kindly be advised of the following:

Notification in respect of cancellation and or refund:

  • The renter must notify the rental company formally, in writing, of any cancellation due within 24 hours prior to collection and or delivery of the rental vehicle.
  • Formal notice by renter of cancellation must be addressed to This email address is being protected from spambots. You need JavaScript enabled to view it.
  • On receipt of formal notice of cancellation the rental company will have 7 (seven) working days to process refund.
  • If a booking is not cancelled and the renter fails to show up, a no show fee will be charged at one day's rental.
  • If a booking is cancelled within 24 hours from pick up, the renter will be charged, MUR 450.00 cancellation fee. This amount will be deducted from the deposit amount due to be refunded
  • If a booking is cancelled more then 24 hours in advance, an administration fee of MUR 250.00 will be charged to the client and deducted off the deposit amount due to be refunded.

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Contact Information

Telephone: +230 6379 795

Care Line:  +230 5989 6001

Email: mauritiusdepo@thrifty.co.za

Sales: rez@thrifty.co.za

Log a query, compliment or complaint: helpdesk.thrifty.co.za

 

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